Building Smarter Chatbots: From Rules to Large Language Models

Chatbots have evolved from simple rule-based flows to systems powered by large language models (LLMs). Understanding when to use rules, when to use LLMs, and how to combine both is key to building bots that are both capable and reliable.

We cover design choices: intent handling, guardrails, integration with your CRM and helpdesk, and how to measure success. We also touch on cost and latency so you can choose the right architecture for your use case.