Privacy Policy | IR Infotech

Effective Date: May 28, 2026

IR Infotech ("we", "our", or "us") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you use our website, applications, APIs, chatbot systems, and business messaging services.

1. Company Information

IR Infotech provides software development, chatbot solutions, automation systems, and communication platform services, including WhatsApp Business integrations powered by Meta platforms.

2. Information We Collect

We may collect and process the following information:

• Name and contact information
• Email address
• Phone number
• Business details
• WhatsApp Business Account information
• Facebook/Meta account-related information
• Device information
• IP address and browser details
• Usage logs and analytics
• API requests and webhook data

3. How We Use Information

We use information to:

• Provide and maintain our services
• Enable WhatsApp Business API integrations
• Send and manage business communications
• Process onboarding and authentication
• Improve service quality and performance
• Provide customer support
• Prevent fraud, abuse, and unauthorized access
• Comply with legal and regulatory obligations

4. WhatsApp and Meta Platform Usage

Our platform may integrate with services provided by Meta for Developers including WhatsApp Business APIs.

We access and process WhatsApp Business data only as necessary to provide messaging, automation, onboarding, and account management features requested by our users.

We do not sell, rent, or share message content or customer information with third parties for advertising purposes.

5. Data Sharing

We may share information with trusted service providers including:

• Cloud hosting providers
• Payment processors
• Analytics providers
• Meta and WhatsApp platform services

Information is shared only as necessary to provide services and operate the platform securely.

6. Data Retention

We retain information only for as long as required to:

• Provide services
• Maintain security and logs
• Comply with legal obligations
• Resolve disputes
• Enforce agreements

7. Security Measures

We implement appropriate technical and organizational measures to protect user information against unauthorized access, disclosure, alteration, or destruction.

8. User Rights

Users may request to:

• Access their information
• Correct inaccurate data
• Delete their account or associated information
• Withdraw consent where applicable

Requests may be submitted to: support@irinfotech.com

9. Cookies and Tracking Technologies

Our website and applications may use cookies and similar technologies to improve user experience, authentication, analytics, and system performance.

10. Third-Party Links and Services

Our services may contain integrations or links to third-party platforms including Meta and WhatsApp. We are not responsible for the privacy practices of third-party services.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updated versions will be posted on this page with the revised effective date.

12. Contact Us

For instructions on how to request deletion of your personal data, visit our User Data Deletion Instructions (https://irinfotech.com/user-data-deletion).